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Customer
Service
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CarlsFootwear.com
is committed to your complete satisfaction; it is our top priority.
In addition to offering a wide variety of shoes, we strive to provide
you with the best service in the industry.
Overview
Other FAQ (Frequently Asked Questions)
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 111%
Price Guarantee
If
you find a shoe for a lower price on another web site, we will
refund you 111% of the difference between the lower price and
our price!
Rules:
The shoe must be the same style and color that is on our site
AND the site that you find the lower price cannot be an auction
site. Shipping charges will be included when calculating the price
difference. To receive your refund:
- Order
the shoe that you want from our site
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Send email to sales@carlsfootwear.com
with:
- Your
Order Number
- the
URL of the site where you found the shoe (and directions
of how to find the shoe)
Then
we will verify the web site where you found the lower price, give
you the discount, and send you an e-mail with your new total.
Please note, you have to inform us of this price difference within
10 business days of placing your order to qualify for the price
protection.
 60-Day
Return Policy
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General
Delivery Times
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 Contacts
- Returns
& General
Info: Send email to sales@carlsfootwear.com
Be sure to include your name, telephone number and order number
to avoid any delay in processing your inquiries.
or contact us at:
carlsfootwear.com
1-888-467-4637
More Frequently Asked
Questions
- Is
it safe to use my credit card on your site?
- I
received my shoes, but no invoice or receipt! Is this normal?
- What
forms of payment do you accept?
- How
do I order items with Cashier's Checks or Money Orders?
- When
placing an order I get an error message stating that there has
been an authorization failure. What went wrong?
- Do
you do back orders?
- Do
you have a catalog?
- Q:
Is it safe to use my credit card on your site?
A: Shopping at carlsfootwear.com is safe. Our site is protected
by SSL Web Server to offer secure communications by encrypting
all data to and from the site.
- Q:
I received my shoes, but no invoice or receipt! Is this normal?
A: Your receipt will always be emailed to you via the email address
you've given on your order. You may also log
in to "My Account" at any time and print previous
orders.
- Q:
What forms of payment do you accept?
A: We currently accept Visa, MasterCard, American Express and
Discover for all orders. For orders to be shipped within the continental
US, Alaska, and Hawaii, we also accept Cashier's Checks and Money
Orders denominated in US dollars and drawn on a US bank.
- Q:
How do I order items with Cashier's Checks or Money Orders?
Please call 1-888-GO SHOES(467-4637) 9-5 Monday-Saturday. After hours please
leave a message or email sales@carlsfootwear.com
with your order details.
- Q:
When placing an order I get an error message stating that there
has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date
on your card and that it matches the billing address of your credit
card.
- Q:
Do you do back orders?
A: If an item is out of stock we will notify you as soon as possible
and ask if you would like a replacement item or back order the
item for you.
- Q:
Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our products are available
in our stores and online; we do not have a physical catalog.
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We
appreciate 
